As a valued customer of 888Lots, your satisfaction and your business success are our top priority. That is exactly why we have streamlined the post-order experience to ensure transparency, control and piece of mind, especially for orders fulfilled by Amazon. Whether you’re checking shipping progress, looking for your invoice, or need customer support for additional assistance, everything is just a few clicks away.
Although we have ensured that this information is easy to access on our platform as is, here we have compiled a more detailed step-by-step guide to help you manage your Amazon-fulfilled orders efficiently.
Step 1: Check Your Order Status and Invoice All in One Place
After placing an order, you can easily monitor its status under the “Orders List” section, which you access from “My Orders” on the top bar. Each order card shows key details such as:
- Order ID
- Date and time of the order placement
- Payment method
- Fulfillment status
- Shipping progress
- Total Price
For each of the order cards you can access additional information by clicking on “Details”. By doing this, you will be able to view a full breakdown of each order, including shipping progress and tracking numbers for multi-warehouse shipments.
Step 2: View Shipment and Tracking Details
Once inside the order page, you’ll find:
- Shipping address and tracking ID(s)
- Access to your invoice
- Order items and SKU breakdown
- Number of items ordered vs. shipped for tracking multi-warehouse inventory
- Amazon warehouse processing and carrier details
- Access to tracking links for each shipment
Easily track each package by clicking the blue tracking links. We recommend bookmarking this page until your order is fully delivered.
Step 3: Get 24/7 Amazon Support
You can get support for all of your orders from 888Lots. If your order was fulfilled by Amazon and you experience issues such as:
- Delivered but not received.
- Didn’t Receive All the Items In an Order.
- Package Lost.
- Item Damaged.
- Received Wrong Item.
- Missing Parts of an Item.
- Order Tracking Information.
Then, what you need to do is go to swiship.com and enter the tracking number for the order with the issue. After that, click on the chat box to start the chat. You can also click the blue “Order Support” button on the top left of the Order details page.
Provide the support team with Full name (matching the delivery information) and zip code. The zip code is also the same one from the delivery address from the 888Lots order. A live support agent will then assist you with resolving the issue.
If you have issued a refund or resolution, don’t forget to download the chat transcript and send it to 📧 contact@888lots.com for your records. Click the three dots on the top of the chat, which will provide you with the option to either end the conversation, or download the chat transcript.
Step 4: Download Your Invoice
As previously mentioned, you can access your order invoice from the “Invoice” section at the top right of the Order detail page. Simply:
- Select the correct order from the “Orders” page and locate the “Invoice” section.
- Click the invoice number (e.g., WIO2440169) to download it in PDF format.
This feature ensures seamless accounting and inventory reconciliation for your business operations.
Final Thoughts
We understand the importance of real-time logistics visibility and responsive support, especially for B2B buyers working on tight timelines. This is why this unified experience is established to give you:
- Clarity over order progress
- Direct control over support interactions
- Immediate access to documentation
- Seamless troubleshooting for FBA issues
At 888Lots, we designed this intuitive post-order management system to empower you, the reseller, with full visibility and control over your logistics and support. By centralizing all order-related actions, from tracking to support and invoices, we help you save time and stay focused on what matters: growing your business.
Looking to place your next order? Check out our latest Special Deals, including “Restock” for items you have already purchased before, or contact your sales representative for personalized offers!
